Procedure For Appeals
4.1.1 Objectives
The basic intent of this procedure is to establish a guideline for receiving, evaluating, and making decisions on appeals at Dymer India Certifications Pvt. Ltd.
4.1.2 General
Dymer India Certifications Pvt. Ltd. has incorporated the communication method for acknowledging receipt of the appeals and providing the appellant with progress reports and the outcome. The decision to communicate to the appellant is made by, or reviewed and approved by individuals not previously involved in the subject of the appeal.
4.1.3 Responsibility
An Administrative Manager is appointed to handle the appeal process, as they have no active role in the certification or audit activities.
4.2 Receiving
Any appeal received at Dymer India Certifications Pvt. Ltd. will be recorded by the Administrative Manager in the Appeal register. Access to these documents is restricted to the Administrative Manager only. In their absence, the Deputy Administrative Manager can receive and assess the appeal documents. Acknowledgement of the appeal will be given to the appellant promptly after submission.
4.3 Appeal Handling Process
4.3.1 Investigation
The Technical Advisory Committee is formed to investigate the appeals received at Dymer India Certifications Pvt. Ltd. After a thorough investigation, the committee submits a report to the Administrative Manager. The Managing Director approves the decision regarding the actions to be taken. It is ensured that the individuals involved in the appeal handling process have no involvement in the audit or certification decision. The committee investigates the root cause of the conflict cited by the applicant and submits a report of the investigation within fifteen working days.
4.3.2 Tracking and Recording
After the investigation is completed, a meeting is called for decision-making in response to the appeal. The actions to be taken following the appeal investigation are recorded by the Administrative Manager. Reference to previous similar appeals can be used to make an appropriate decision. The actions decided are implemented within the agreed time frame, and the responsible person is identified to carry out the actions. The Administrative Manager ensures that the corrective actions are taken and records are maintained.
4.4 Decision and Actions
Dymer India Certifications Pvt. Ltd. is responsible for all decisions at all levels of the appeal handling process. The decision made by the Administrative Manager, in consultation with the Technical Committee, is brought to the review meeting for approval by the Managing Director. The appropriate actions suggested after the investigation are noted, and the Administrative Manager ensures that corrective and preventive actions are taken by the responsible department or person.
4.4 Communications to Appellant
The progress of the appeal handling process will be conveyed to the appellant through progress reports. The Administrative Manager will inform the appellant in writing about the outcome of the appeal process once it is completed.